Submitted by ROH on December, 7th 2016
My Lovely Friends...
Lately there's been a lot of conjecture and discussion on the current delay in shipments from India to the USA. We like all other websites have received various complaints of shipments only showing the "Origin Preparing Shipment" status...
I would like to clear the air about this once and for all... Yes the US port is experiencing delays since the end of October resulting in shipments showing no movements at all. On conducting a thorough investigation with our shippers in liaison with the post...We've found out that the delay is actually on the US Port end. All our customers shipments have been shipped on the very same day we received the orders, however the shipments are still awaiting entry into the US Port offices for processing and clearance. Our shippers are in constant touch with the Indian Postal Authorities and the USPS as well. We've come across sufficient evidence from the USPS end that the hold is on their end. This is a result of Ground Staff Shortages due to excess load of incoming shipments in this holiday season and the current weather in the USA is not allowing smooth operations. This is a temporary situation and they US authorities are currently working on getting pending batches cleared as I write this.
We have also come across various discussions on reddit and elsewhere calling us scamsters and what not. Firstly, I request our customers that if you ever have an issue with the shipment, the delivery and the service please contact us on email@example.com
... We always reply within 18 hours and we're always happy to help you with whatever your issue is. We've reshipped most of the shipments that were delayed due the above mentioned issues and refunded many of the orders as promised as well. I would like to reiterate that this issue isn't particular to Afinilexpress, it is an issue hampering all shipments From India. All the Modafinil vendors shipping from India have been affected. Our competitors are trying to tag us as scamsters when they themselves aren't currently able to ship successfully from India due to the current issue. We have made refunds whenever our customers have claimed them and we have reshipped many shipments without question. Our business integrity remains the same and we aim to provide the best possible quality of services.
We've been assured by the Indian Postal Authorities that the current pending backlog will be cleared by the US Postal Services within the next 2 days. If you're facing the USPS delay on any of your orders shipped by us beyond the above mentioned couple of days, let us know and we'll have it reshipped asap.
We've given our hearts and souls to this business and we're in it for the long haul.....
Roh and the Gang